Application Maintenance and Support

Zunch Labs ensures the continued success of your solution by providing first-rate maintenance and support services. Even after the product is delivered, we continually work with you to ensure that the product remains stable, bug free and fast. We even go beyond the ordinary and continually improve your solution to keep it running smoothly and supported for years to come.

  • Continual Support
  • Functionality and Performance Tuning
  • Feature Enhancements
  • Security Audits
  • Both Preventative and Proactive Maintenance

Support While Developing

We work closely with your team to make sure your business goals are being met and that development goes smoothly. Zunch Labs will guarantee that no data loss will occur during development and no downtime will occur while transitioning to the new solution. We document all issues and requests and remain in constant contact with your team to meet all of your requirements.

Zunch Labs uses Atlassian JIRA Help Desk system for documenting, prioritizing, and routing support issues. However, we are capable of using the tool you are comfortable with.

The Atlassian JIRA Help Desk allows our team to – 

  • Immediately Respond to Inquiries
  • Continually Check Progress
  • Track the History of actions behind each case
  • Exchange Comments/Information

Our Basic Support Package comes standard with –

  • Upgrades to your Applications
  • Performance Monitoring
  • Troubleshooting and Bug Fixes
  • Analysis of any Issues

Service Level Agreement

Our service level agreement features 3 levels depending on the severity of the issue that you are having.

Level 1

A professional tech-support associate will identify and address the issue after being notified of a problem.

Level 2

A mid-level support engineer will identify, reproduce and fix the issue.

Level 3

If the issue is severe enough, it will be escalated and you will be put in touch with an expert engineer that will isolate the source code to provide corrections and fixes.

Continual Software Maintenance

At Zunch Labs, the project is never really finished. We constantly monitor your solution to enhance and improve its usability. We even go as far as re-engineering and customizing your system, and removing obsolete capabilities that drain system resources to ensure top-notch performance.

With specialized maintenance techniques, we monitor any new changes to make sure nothing has been adversely affected. If any problems occur, we will immediately fix the issue to keep your systems running smoothly.

Additionally, we offer constant maintenance updates that will keep your application operating on any new technology introduced into your system.


Our technical support is streamlined from the moment we receive knowledge of the issue to the time it’s repaired.  We do this by establishing strategically targeted remedies throughout the entire development and support phases.


  • Through Help Desk or by phone, your knowledge is securely relayed to our team
  • We conduct a full architecture and code audit
  • After audit, functional and performance testing will occur to check/verify results
  • The analysis will be reported to your team
  • Full documentation audit to further verify results and analysis


  • Patches and Hotfixes
  • Service Packs
  • Editing/Updating of current documentation
  • Enhancements plan to stay compliant and competitive

Ongoing Maintenance

  • Online and Phone tech support
  • Constant issue tracking to ensure reliability
  • Troubleshooting
  • Updates to keep solutions running well throughout their lifetime
  • Secure backups and fast recoveries

QA and Stabilization Phase

The QA and Stabilization phase is the final part of our development cycle. For a full 30 days after the product is completed, any problems that are found will be fixed free of charge. During this time you will have direct access to level 2 and 3 tech support.

Our level 2 tech support will put you in touch with a qualified engineer that will identify and solve issues that don’t require changes to the source code. For instance, if the server needs to be reconfigured or the application setting needs to be adjusted, you will receive level 2 support. You may request 24×7 level 2 support if desired.

Level 3 tech support is designed to solve more complex technical issues. An expert software engineer will segregate and audit the source code to identify and fix the issue. Before level 3 support can be conducted, we will discuss what actions we will take and your approval will be needed. Level 3 fixes will be planned in advance so they cause no disruptions to your daily business activities.

We stay with you from Initial Concept to the Final Product

Our teams have the experience and skillset you need to push your products and company forward. With years of hands-on experience working directly in the field, our engineers have the knowledge to take on the hardest challenges.  Combine that experience with our full cycle development practices, and your company will have a reliable development partner through the entire lifespan of the product. Contact Us Today to find out what Zunch Labs can do for you.

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